In 2008 Jersey introduced a consumption tax. The tax reform depended on technology to minimize administrative burden. CAESAR was developed by teleologica to provide a highly automated, paperless, e-
The development of this system was a significant project for the Department. Customs officers worked in partnership with teleologica to design CAESAR. As a result we were able to streamline many processes and reduce the level of manual processing so that officers will be able to focus more time on policing. Trade representatives have also warmly welcomed a new facility to enter declarations directly from their premises. We are confident that CAESAR forms a sound foundation that will serve us well in the coming years
The States of Guernsey Environment Department selected teleologica to supply an integrated driver and vehicle licensing system. The project was delivered in two phases. In the first phase the driving licence module went live with vehicle registration following six months later in January 2008. The system has been designed from the ground up to maintain a single master person record to which vehicle, licences, permits and other items are all linked. This robust core platform has subsequently been extended to include permits, driving tests and a comprehensive range of online services for motorists
The innovative and personable approach of teleologica to our specific operational requirements was evident from the outset and has enabled us to implement a fully integrated and cost effective driver and vehicle licensing solution for the Bailiwick of Guernsey
The first project completed by teleologica in 2001 was a vehicle administration system for the Bailiwick of Jersey. Built with software engineering rigour and storing data in a normalised (SQL Server) database the system has been a reliable workhorse for fourteen years. Significant enhancements have been added as new business requirements have arisen.
The Vehicle Registration System has delivered a step improvement over our previous system. Key manual processes have been streamlined and simplified, and the new system provides significantly more comprehensive information, audit trails, reporting options and built in data export features….It was exceptional value for money and the project has been an outstanding success.
Guernsey Border Agency implemented a version of CAESAR, the customs administration system teleologica developed for Jersey, honed for Guernsey's requirements. Going live in the first quarter of 2015 this common platform across both jurisdictions provides added convenience for businesses importing goods into both jurisdictions. Both administrations benefit from across the board synergies that this common platform provides from sharing of best practices to reduced operating costs. The sophisticated risk screening engine in combination with the extensive workflow features provide Guernsey customs officers with a powerful toolkit in the performance of their functions. Intuitive and helpful online declaration facilities for individuals speed up the clearance and delivery of goods resulting in fewer detained consignments and more efficient logistics for local agents. Carriers can take advantage of GEMS integration features to obtain real time consignment status data. As in Jersey electronic manifest processing can be completed before a ship docks in port.
The driving licence project replaced an obsolete minicomputer application and introduced credit card style licences incorporating security features modelled on the EU 3rd Driving Licence Directive. Licence administration is distributed across twelve separate parishes where applications are accepted, photos and signatures are scanned and application details are captured. Card personalisation is centralised at two separate locations. For historical reasons a large percentage of driving licence renewals occur over a short period. During peak periods LICAR processes as many as seven hundred licences a day with up to forty-
The introduction of a new driving licence was one of the highest profile projects for the States of Jersey in 2006. The project had to deliver functionality to a number of key stakeholders and be compliant with new EU guidelines. The result was a success for all involved and has widely been recognised as an example of best practise in terms of engagement and delivery
In Jersey property taxes are collected by twelve autonomous parishes. Working closely with parishes teleologica implemented a unified system serving all parishes. In the course of the project we streamlined and automated the core rates assessment and rate collection processes, using, amongst other techniques, barcoding technology to eliminate manual data capture. The new system provides full open item accounting. The introduction of a master ratepayer record has eliminated data duplication and improved convenience for owners of multiple properties. Subsequent enhancements have included electronic collection of rates.
In 2007 the Isle of Man Government selected teleologica to supply a vehicle registration and licensing system. This flagship project in the Isle of Man e-
The service from teleologica was commendable and they were able to meet the project needs in terms of product, delivery and support. The solution delivered substantial benefits in terms of customer service and streamlined user processes.
A leading global financial services provider with a substantial presence in the Channel Islands turned to teleologica to overcome limitations in its core fund administration systems. Working closely with the client we developed supplementary systems that were able to compensate for limitations inherent in legacy core applications. This tactical solution enabled the client to meet service expectations cost effectively in the short and medium term.
Following on from the VRS project teleologica developed a touch screen based theory test system for Jersey in 2003. Theory tests are generated from a large question bank with voice over assistance available in English and Portuguese. The system provides the facility to weight questions by difficulty and to generate tests with an appropriate distribution of questions by topic and difficulty. The test engine also prevents tests being generated with questions that are too similar to others. A second generation of the system was implemented in Guernsey in 2011 that is seamlessly integrated with the driving licence system and online test booking service to provide a seamless service to those learning to drive. The second generation system also incorporates hazard perception testing functionality.
teleologica has delivered an outstanding solution to our requirements that offers significant benefits over the alternatives at a substantially lower overall cost.
As long ago as 2003 teleologica worked with the States of Jersey Planning Department to digitise a huge range of materials and guidance for online access extending from the register of historic buildings to protected trees. Authorised users at the department were provided with familiar tools that could be used to directly update and maintain the content in a controlled way whist enforcing a consistent style. Our work included an innovative notification system that attracted national interest from other local government departments. This feature allowed members of the public to simply highlight areas of interest on a map and receive automatic notification of planning applications in the area.
teleologica have worked closely with us to identify and implement ideas that have maximum impact. I have been impressed with their professionalism and innovative thinking. The CMS developed by teleologica allows Planning and Environment to deliver a better service more efficiently
In 2005 Jersey's government approved a package of major tax reforms that included the introduction of Goods and Services Tax (GST) -
A far reaching transformation has been unfolding at Guernsey's Traffic Office. The user experience at the premises has been revolutionised -
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