Distributed Driving Licence Administration

The driving licence project replaced an obsolete minicomputer application and introduced credit card style licences incorporating security features modelled on the EU 3rd Driving Licence Directive.  Licence administration is distributed across twelve separate parishes where applications are accepted, photos and signatures are scanned and application details are captured. Card personalisation is centralised at two separate locations. For historical reasons a large percentage of driving licence renewals occur over a short period.  During peak periods LICAR processes as many as seven hundred licences a day with up to forty-five users online.

The introduction of a new driving licence was one of the highest profile projects for the States of Jersey in 2006. The project had to deliver functionality to a number of key stakeholders and be compliant with new EU guidelines. The result was a success for all involved and has widely been recognised as an example of best practise in terms of engagement and delivery